Shipping & Returns
Timeframe: It will take 3-5 business days to process your order plus the estimated shipping days for your country.
We have disabled shipping options that are not-trackable due to the volume of lost/delayed packages due to Covid-19. Therefore, all shipping options available at checkout will include parcel tracking.
Due to Covid-19, shipping times are exponentially longer than estimated, please be patient or choose a faster shipping option. We use Canada Post to ship orders, and the estimated timeframes are as follows:
Xpresspost: 1-2 business days
Expedited Parcel: 1-7 business days (depending on distance from Vancouver, BC)
Regular Parcel: up to 9 business days (depending on distance from Vancouver, BC)
To United States:
Xpresspost: 2-3 business days
Expedited Parcel: 4-7 business days
Tracked Packet USA: 4-7 business days
International: Other than US
Xpresspost International: 4-7 business days
Tracked Packet International: 6-10 business days
For large orders (more than 10 items):
Please send us an email at email@example.com with your order quantity and we will send you a quote for the shipping fees to your country and invoice you directly for your order.
Customs/Duties Disclaimer for International Customers
Vitellus Health is a proudly Canadian company. We ship from our location Vancouver, BC. When you order from outside Canada, including the United States, your package may be subject to import duties or taxies levied once your order crosses the border into your country. Any additional charges for customs clearance are the customer’s responsibility; Vitellus Health has no control over these charges and cannot predict what they may be, as they are charged by your government border control agency.
Customs policies vary significantly from country to country; please contact your local border control agency if you need more information. When ordering from Vitellus Health, you are considered to be the importer and must comply with all local laws and regulations of the country in which the products are received. Please be aware that all packages crossing international borders may be subject to being opened and inspected by customs authorities. If the product is held or confiscated by the local customs authorities, we cannot refund the cost of the order.
We stand behind our products. If you have any issues with your purchase, please contact us at firstname.lastname@example.org to find out about your return options.
Vitellus captures the natural benefits of egg yolk extracts in evidence-based supplements and cosmetics to support your health and vitality.
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